86 Fisherton Street, Salisbury, Wiltshire, SP2 7QY MTB Leisure - 01722 334915 | Road/Tri - 01722 327851
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International Orders

For security reasons any orders made from abroad will need to be 3d Secure enabled. To enable this function you will need to speak to your card issuer. For more infomation please visit www.3dsecure.com or www.en.wikipedia.org/wiki/SecureCode . An order placed without 3D secure authentication will be refunded and not sent. Any costs involved with this will be bore by the cardholder in full.

We cannot ship any of the flowing items internationally:

  • Bikes / Frames
  • Gas Cartridges / Inflators.
  • Food Stuffs
  • Turbo Trainers
  • Liquids
  • Products that contain aerosols
  • Wheels
  • Any other large and bulky items at our discretion.

Some items that are to be sent internationally may require extra payment for delivery. This will be charged at cost. You will be e mailed if this is required.

We are limited to what we can send internationally due to international regulations on some products eg. food stuffs, aerosols etc. Also our couriers are limited to the size they can ship by air. This is why these restrictions in place, they are not flexible. It is possible to order these items through this website but, as stated below, will be refunded and any costs will be bore by you in full.

If you order something that cannot be dispatched internationally we will refund you immediately. We will refund the price paid in sterling. We cannot be held responsible for any fluctuation in the exchange rate or any charges your bank subsequently make. This is to be borne solely buy you.

Countries we ship to:

We are currently shipping to the following countries:

  • Ireland
  • France
  • Spain
  • Italy
  • Germany
  • Belgium
  • Austria
  • Netherlands
  • Portugal
  • United States
  • Canada
  • Australia
  • New Zealand

How much does worldwide delivery cost?

Worldwide Delivery cost is dependant on where it is going and the total cost of your order. The best way to explain is the table below.

European Delivery:

Priority Dispatch - Order sent out day of order and to be received within 3 Working Days

order value under 500.00

39.99

order value over 500.00

FREE

Standard Dispatch - order sent within 3 days of order being placed and o be received within 14 working days.

order value under 300.00

19.99

order value over 300.00

FREE

US and Canada Delivery:

Priority Dispatch - Order sent out day of order and to be received within 5 Working Days

order value under 500.00

99.99

order value over 500.00

FREE

Standard Dispatch - order sent within 3 days of order being placed and to be received within 14 working days.

order value under 300.00

49.99

order value over 300.00

FREE

Australia and New Zealand Delivery:

Priority Dispatch - Order sent out day of order and to be received within 5 Working Days

order value under 500.00

129.99

order value over 500.00

FREE

Standard Dispatch - order sent within 3 days of order being placed and to be received within 28 working days.

order value under 300.00

69.99

order value over 300.00

FREE

All orders are sent with a track and trace function. We will email you the Tracking Number so you can watch your parcel.

Will I have to pay any Customs charges in my country?

There is no import/export duties on goods shipped within the European Union. All goods shipped to EU countries already have the relevant VAT included.

Shipments sent outside the European Union are sold exclusive** of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask, or expect us to do any of the above. For details of Customs charges please consult your own Customs authorities for the latest rates.

Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

If you have any concerns about the International Ordering process then please contact us on sales@stonehengecycles.com

** VAT is shown in the basket and all the way through to the conformation page. If you are ordering from outside of the EU the VAT will be removed from your Invoice at source and only the non VAT amount will be debited to your card. 

* When we quote expected delivery times these are given as estimates. We cannot be held responcible for actions outside our control. These include: Strike, custom holding a order, congestion and other things outside of our reasonable control. 

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